Returns & Exchanges
At TWENTYTM, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on all unopened and gently used products. Our mission is to ensure your skin and soul feel nourished by every purchase you make with us.
Initiate Your Request
Log into your TWENTYTM account and navigate to your order history to select the items you wish to return and receive a prepaid shipping label.
Pack with Care
Place the items in their original packaging, ensuring all lids are tightly sealed to prevent leakage during transit, and include your packing slip.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of generating the label.
Receive Your Refund
Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing